FAQ

Frequently asked questions

What are Escape Rooms?

Escape Rooms are a fantastic new entertainment activity that helps team bonding.
You and a team of your choosing (Friends, family, co-workers, school mates etc) will venture into a themed room. In that room you will discover many hidden objects, codes, keys, riddles and clues that will help you complete your simple final goal: escaping the room in 60 minutes!



Am I actually locked in?

Absolutely not!
physically locking players into rooms is not only immoral, but illegal.
All players are welcome to leave via the entrance door of the escape room at any time for any reason.



What if I get stuck?

Each room is fitted with cameras and microphones (not recorded) and your team will be provided with a walkie-talkie to keep you in touch with our all-knowing game masters. Just give them a yell and they’ll point you in the right direction, but they will not spoil the puzzle, they will just guide you.



Do I have to book beforehand?

Yes, we highly recommend booking in advance. You can try popping in to see what rooms are available, but we don’t guarantee there will be anything available, and we would prefer you to book online. Bookings can be completed here.



I told some friends I was going to Breakout Bendigo, and now they want to tag along! Is this okay?

Absolutely! If you have extra players than you booked for, just get them to come along and we’ll fix it up when you arrive.



We've booked for less than six people. Will we have to play with others?

No. Your chosen team will have an exclusive opportunity to escape. We will not add players to your experience, all bookings are completely private.



How long does the experience take?

Our games are designed to take just 60 minutes. This means that you’ll really need to work together to succeed! We recommend you arrive 15 minutes before your appointment and allow 1 ½ hours for the whole experience to allow for debrief after and photo opportunities.



Are gift certificates available?

Breakout Bendigo's Escape Game experience works for every occasion and for all ages! You can purchase a gift certificate here.



What do I need to bring?

Just bring yourself, a healthy spirit of competition, a dash of bravery and a group of friends! Wear something comfortable, our rooms are all climate controlled!



I can't make it to my booking! What can I do?

If you are no longer able to make your escape room booking time, please contact us at info@breakoutbendigo.com at least 48 hours in advance. If possible, we will work with you to arrange another time, arrange a refund or gift voucher. For bookings within 24 hours, no cancellations, refunds or reschedules are available. Do know that bookings are non-transferrable.



Is there an age limit?

If you are 18+ you are fine to play! if you are 15-17 years of age you will have to get a parent or guardian over 21 to come in and sign a waiver, to take responsibility for your group; but they do not have to play the game with you. If if you are 8-12 you need a parent or guardian to come in and play with you.



I'm having trouble with my booking. Whom can I speak to?

Please contact us directly by emailing info@breakoutbendigo.com or by calling Suzanne on 0418 591 597.



Can I organise an event at Breakout Bendigo?

We can accept larger bookings to play more than one room at a time, but unfortunately we do not have a function space for use.

The group prices are as follows:
Groups of 5-12 players: $32pp
Groups of 13-18 players: $30pp
Groups of 19+ players: $27pp



I'm organising a corporate event! How many people can attend at once?

With three great escape rooms in one convenient place, BREAKOUT BENDIGO is ideal for corporate bookings. We have capacity for 18 players total playing all of our escape rooms at once. We can arrange back-to-back bookings for larger groups if needed. To help us tailor your special event, please send an email with your requirements to info@breakoutbendigo.com or call Suzanne on 0418 591 597 and we will be happy to assist!



Is Breakout Bendigo wheelchair accessible?

While the inside of the building is completely wheelchair accessible, the front step can be a little challenge. A simple temporary ramp is all that's needed.
However, at this stage we do not have disabled bathroom facilities. We are working on having this available in the near future.



Is Breakout Bendigo pet-friendly?

Unfortunately, we cannot accommodate pets as of now, but we hope to have a pet friendly solution in the future! Service animals are completely acceptable and more than welcome.



When is Breakout Bendigo open?

We're open from Wednesday to Sunday each week! Wednesdays and Thursdays: 2pm-7pm Fridays and Saturdays: 10am- 8:30pm Sunday: 10am- 7pm



Are there live actors or anything that can jump out at me?

Simple answer: No. There's nothing that can jump out and/or harm you in our rooms, and there's no live actors! (yet!)



Would Breakout Bendigo be a good choice for my kids' party?

Absolutely!
Kids have a ball going in with their friends to solve all the puzzles together. It gets them off devices and into a controlled team working environment!
For ages 10+ Breakout Bendigo is the perfect solution to any kids party!



Are the rooms suitable for kids?

While our games are suitable for kids, the games and puzzles are primarily designed for adults.

Keep this in mind, while kids CAN solve a lot of the puzzles in our rooms, they also tend to get bored at times where they get stuck, since there's not always something for everyone to do at one time. Some puzzles are also too complicated for kids as well.
 Children 7 and under can come into the room completely free.
Any children from 8-12 need to have a guardian or parent accompany them into the room.
However kids from 13-16 may go into the room by themselves, they must have a parent or guardian come instore to sign them in.



What happens if I have a booking and we go into lockdown?

Not to worry! If we find out we're going into lockdown and you have a booking, we will be working to immediately send you a message and organise options.

You can choose to either reschedule your booking, which means your booking will be in our system and you can give us an email or call at anytime when we're open and we'll be happy to book it in for you.

You can also choose to refund your booking, providing a reason.
We much prefer reschedules, as this helps our small, local & family owned business to continue during these hard times, and we thank you for your support.